Privacy Policy

Cottonmill (Cottonmill Holdings Ltd) respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

1. Who we are

Cottonmill Holdings Ltd is the data controller for the personal data described in this policy. Registered office: The Bank Building, 34 Burnley Road, Padiham, BB12 8BW, United Kingdom. For any data protection query, contact us at team@cottonmill.co.uk.

2. The data we collect

Information you give us: when you fill in a form on our site, for example to book a call, register for a webinar, request an AI diagnostic, or contact us, we collect your name, work email address, company name, job title, and anything you choose to tell us in a message.

Information collected automatically: when you visit our site we collect technical and usage data through cookies and similar technologies, such as your IP address, device and browser type, pages viewed, and how you interact with the site.

3. Why we use it, and our lawful basis

To respond to enquiries, arrange and hold calls, and deliver webinars or services you ask for. Lawful basis: taking steps at your request and performing a contract, and our legitimate interests in responding to you.

To send you information about your registration, booking or enquiry, and related follow ups. Lawful basis: our legitimate interests, or your consent where required.

To send marketing about our services where you have asked to hear from us or where we are permitted to contact business contacts. Lawful basis: consent or legitimate interests. You can opt out at any time.

To measure and improve our website and marketing. Lawful basis: your consent for non essential cookies, and our legitimate interests in understanding how the site is used.

4. Cookies and analytics

Our site uses cookies and similar technologies, including Google (advertising and conversion measurement), the LinkedIn Insight Tag (advertising and analytics), and Microsoft Clarity (website analytics and session replay that helps us see how pages are used). These help us understand traffic and improve the site and our campaigns. You can control cookies through your browser settings.

5. Who we share it with

We do not sell your personal data. We share it only with trusted providers who help us run our business, under appropriate contracts, including: website hosting and database providers who store our site and form submissions; email delivery providers who send our emails; scheduling tools used to book calls; and the analytics and advertising providers named above (Google, LinkedIn, Microsoft). We may also disclose data where required by law.

6. International transfers

Some of our providers are based outside the UK. Where personal data is transferred outside the UK, we rely on appropriate safeguards such as UK approved standard contractual clauses or an adequacy decision.

7. How long we keep it

We keep your personal data only as long as needed for the purposes above. Enquiry and booking data is generally kept for up to 24 months after our last contact, and marketing data until you unsubscribe, unless we need to keep it longer to meet a legal obligation.

8. Your rights

Under UK data protection law you have the right to access your data, to have it corrected or erased, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise any of these, email team@cottonmill.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

10. Contact

Cottonmill Holdings Ltd, The Bank Building, 34 Burnley Road, Padiham, BB12 8BW. Email: team@cottonmill.co.uk.